Frequently Asked Questions

Everything you need to know about your D.Franklin experience.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all packaging intact.

Do you ship internationally?

Yes, D.Franklin ships worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna depending on your region.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' to help you find the perfect fit for our footwear and apparel collections.

Are your sunglasses UV protected?

Absolutely. All D.Franklin sunglasses provide UV400 protection, shielding your eyes from both UVA and UVB rays while maintaining high optical clarity.